Managed IT Support
Enjoy Peace of Mind with Expert IT Support
Let us take care of your IT so that you can take care of your business.
Schedule a quick call with our IT experts
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Is your IT stressing you out?
Too many business owners feel overwhelmed and frustrated because of inadequate IT management. They spend more time managing their IT service provider than they do growing the business.
Slow Response times
Taking too long to resolve issues
Being overcharged
Say goodbye to your IT frustrations
Let amaDigital assume responsibility for your IT needs. Our Managed IT support is like having your own internal IT department. You can rest easy knowing we’re actively addressing all your IT-related concerns.
Personalised and Comprehensive IT Support
amaDigital offers a complete range of IT support services – from network, security, emails, to backups, IT asset management, and peripherals. Offering both remote and on-site support, we provide a personalised experience that’s just as thorough and competent as an internal IT department.
Integrity and Transparency
Honesty is at the core of amaDigital’s business philosophy. We strive to keep IT services simple and cost-effective, ensuring clients always understand the solutions provided. Additionally, we respect their clients’ freedom by not tying them to long-term contracts – our service is our guarantee.
Industry Experience and Proven Track Record
With over two decades in the industry and a significant portion of clientele based on referrals, amaDigital has built trust and credibility in the industry. Our team of skilled technicians, possessing industry-relevant qualifications, further consolidates our position as a reliable IT support provider.
Say goodbye to your IT frustrations
Let amaDigital assume responsibility for your IT needs. Our Managed IT support is like having your own internal IT department. You can rest easy knowing we’re actively addressing all your IT-related concerns.
Personalised and Comprehensive IT Support
amaDigital offers a complete range of IT support services – from network, security, emails, to backups, IT asset management, and peripherals. Offering both remote and on-site support, we provide a personalised experience that’s just as thorough and competent as an internal IT department.
Integrity and Transparency
Honesty is at the core of amaDigital’s business philosophy. We strive to keep IT services simple and cost-effective, ensuring clients always understand the solutions provided. Additionally, we respect their clients’ freedom by not tying them to long-term contracts – our service is our guarantee.
Industry Experience and Proven Track Record
With over two decades in the industry and a significant portion of clientele based on referrals, amaDigital has built trust and credibility in the industry. Our team of skilled technicians, possessing industry-relevant qualifications, further consolidates our position as a reliable IT support provider.
Stress-free, comprehensive Managed IT Support.
At amaDigital, our Managed IT Support is more than an outsourced service, it’s a reliable partnership. Acting as your internal IT department, we provide comprehensive IT support services for all your needs.
Network management
Security management
Backups and recovery
IT asset management
Microsoft 365 Support
Advice and strategy
amaDigital IT Solutions
Founded in 1997, amaDigital IT Solutions focuses on combining professionalism with a personal touch to ensure its clients’ IT needs are met without incurring unnecessary costs. With a team comprising both seasoned IT and business professionals and young technocrats adept at contemporary systems and technology, amaDigital provides practical business advice to optimise IT infrastructure.
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90% of our SLA clients are referrals
No long-term contracts
Satisfaction guarantee
Our Partners
3 Easy Steps to IT Peace of Mind.
Here is the simple three-step process when choosing amaDigital’s Managed IT
Support services.
Step 1
Needs Assessment
The first step in the process begins with a quick call from amaDigital. This will allow our team to understand your business’s specific IT needs, ask about any existing issues, and identify how our services could improve your operations.
Step 2
Competitive Quote
Based on the initial conversation, amaDigital will then provide a custom quote. This quotation outlines the services tailored to your needs, clearly highlighting the costs and deliverables for transparency.
Step 3
Seamless IT Switch
Upon acceptance of the quote, amaDigital will be in charge of your IT infrastructure. We will perform a seamless transition, carrying out a thorough onboarding process that involves an initial audit, setting up systems, mitigating risks, and addressing your current IT issues.
Switch to amaDigital
We make switching IT service providers easy!
We understand that switching IT companies can seem daunting and complicated. You might be concerned about potential downtime, data loss, or the costs involved. But we want to assure you that with amaDigital, the transition can be truly seamless, easy, and cost-effective.
Full IT infrastructure assessment
Minimising IT downtime
Data loss prevention
Cost-effective
Switch today and get IT peace of mind
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Frequently asked questions
What is a Managed Service Provider (MSP)?
An MSP is a company that manages a client’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. We provide expert IT support, maintenance, monitoring, and consulting services to help businesses run efficiently.
Why should I use an MSP instead of hiring an in-house IT team?
While having an in-house IT team can be beneficial for certain businesses, partnering with an MSP like ours offers several advantages:
- Cost-effectiveness: Predictable monthly expenses without the overhead of hiring full-time staff.
- Expertise: Access to a team with diverse skills covering all areas of IT.
- Scalability: Easily scale IT resources up or down based on your business needs.
How quickly can I expect a response when an issue arises?
Our service level agreement (SLA) guarantees a response within 4 hours, but our average response time is often much quicker. We prioritize critical issues to ensure minimal disruption to your operations.
Are your services compliant with South African regulations?
Yes, we adhere strictly to South African regulations, including the Protection of Personal Information Act (POPIA). We constantly update our protocols to ensure compliance with local and international standards.
How do you ensure the security of our data?
Data security is paramount to us. We employ multi-layered security measures including firewalls, encryption, regular security audits. We also offer cybersecurity training and best practice guidance to our clients.
Can you support remote or satellite offices outside Johannesburg?
Absolutely! While we’re based in Johannesburg, our support and services extend to remote and satellite offices across South Africa and even internationally. We use a local partner for on-site visits and remote tools to ensure seamless support.
What industries do you specialise in?
We serve a broad range of industries including finance, motor, manufacturing, landscape and development, and more. Our team has the expertise to tailor solutions based on industry-specific needs and challenges.
Do you offer cloud services?
Yes, we provide a variety of cloud services including cloud migration, cloud backup, and cloud-based application support. We can help your business leverage the benefits of the cloud while ensuring data safety and compliance.
How long is the contract term?
We don’t believe in tying clients in with long contracts and all our support agreements are month to month and only require one calendar months notice for cancellation. We are happy to work with your new company to ensure a smooth handover, although this has never happened in the history of our company.